In these terms enlisted in the Privacy Policy, “RICHARD GIANG”, “we”, “us’ or “our” refers to the brand and company of RICHARD GIANG (ABN: 77445390605).  Our company RICHARD GIANG is committed to protecting the privacy of all our customers.  The company’s Privacy Policy fully complies with the Australian Privacy Principles in the Privacy Act 1988 and the company ensures that the personal data collected is accurate and secure. 

This Privacy Policy applies to information that identifies you, or from which you can reasonably be identified, such as your full name or name and postal address (“personal information”).  This Policy outlines our approach to privacy and how we collect, handle and protect your personal information.  Our Privacy Policy applies to all information collected in our RICHARD GIANG online store (www.richardgiang.com) and our promotional sales.  This Privacy Policy sets out your rights about accessing and processing your personal information through your use of our website, and/or signing up for newsletters as well as other marketing activities either in-store or online on the basis on which we collect and hold about you.  We are the primary data controller for this website.

PURPOSE FOR COLLECTING AND HANDLING PERSONAL INFORMATION:

Personal information is defined in the Australian Privacy Principles (APPs) and Privacy Amendment (Enhancing Privacy Protection) Act 2012.  The Australian Privacy Principles apply to any organisation or agency that governs standards, rights and obligations around the collection, use and disclosure of personal information; giving governance and accountability as well as integrity and correction of personal information; and the rights of individuals to access the personal information.

Privacy principles are principles-based law.  This gives us the flexibility to tailor personal information handling practices to our business models and the diverse needs of our company.  Privacy principles are also technology-neutral, which allows them to adapt to changing technologies.

The personal information that RICHARD GIANG accumulate records of you whilst attending to and browsing our website.  We collect, hold, use and disclose personal information that may include, but is not limited to:

·      Your full name and email address;

·      Home address, billing address, and phone numbers;

·      Date of birth;

·      The name of the domain from which you access the internet;

·      The date and time you access our website;

·      Any other information you supply to us;

·      The process transactions and deliver products to you;

·      Communicating with you;

·      Assessing applications for employment;

·      Maintaining our business records and run our business;

·      For a purpose disclosed to you and to which you have consented;

·      Purposes that you would otherwise reasonably expect and for any other purposes required or permitted by law.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

Our website may contain links to third party websites. We are not responsible for privacy policies for any third-party websites.  We do recommend you review the privacy policy of each website you visit.

COLLECTION OF YOUR PERSONAL INFORMATION:

RICHARD GIANG collects personal information to conduct normal business services.  We collect personal information, phone numbers, home address, shipping and payment current billing address, and payment card details.  We will take your Internet protocol (IP) address, search criteria, and shopping history, and also operate for business contacts, potential employees and other individuals whom we consult with.

The personal data we collect from you will include information you give us when you:

·      Create an account from our website (richardgiang.com);

·      Register as a RICHARD GIANG customer on our online store;

·      Signing up to our marketing campaigns (our newsletter);

·      Click through from our marketing emails to our website;

·      When you contact RICHARD GIANG by phone or email;

·      Request a return or exchange;

·      Process online purchases and payments;

·      Request the repair or replacement;

·      Create a garment hold;

·      Pre-order from the upcoming seasons or garment(s);

·      Request to be added on a waitlist for a garment(s);

·      Completing any forms for transactional, employment or other purposes;

·      Contact us via customer service (including social media and live chats).

COLLECTION OF WEBSITE USAGE INFORMATION:

Our website utilises “cookies”.  A cookie is a small text file that a website saves on your computer or mobile device while you visit our website. When you visit our website, we may use cookies to help make the experience of using our website better.  This means we will remember your previous visit, actions, preferences (such as a login) over some time and track the pages on a website that you visit.  When you visit our website, RICHARD GIANG web server may automatically record your public Internet Protocol (IP) address.

We may collect device identification data when you use a computer, mobile phone, smartphone, tablet, or other devices to access or interact with us through our online stores or other applications.

The use of a cookie does not provide us information about you nor can it be used to identify you.  By preference, they anonymously track your browser to improve and manage our website and to improve our business and the servers we provide to you during the usage of our website so that we can enhance your experience of our website.

By using the website and agreeing to this policy, you grant us permission to place and store cookies on the browser.  Cookies may be used by us to collect the following information:

·      Your computers operating system;

·      Your com’s browser type and capabilities;

·      Your computer’s Internet Protocol (IP) address and geolocation;

·      Web pages visited, including how you were referred to each web page; and

·      Web page usage statistics, including the time spent on each web page.

Cookies can be managed by accessing the individual settings in your browser.  You can control and/or delete cookies as you wish.  You can delete all cookies that are already on your computer and you can customise most browsers to prevent them from being located.

DISCLOSURE OF PERSONAL INFORMATION:

We will use and disclose personal information for the primary purpose for which it was collected to set out in this Privacy Policy.  RICHARD GIANG does not reveal or publish personal information we collect to third parties without your consent, other than to facilitate a service to you, whatever was the purpose for which the information was provided or otherwise necessitated by law.  Any changes to the company’s Privacy Policy will be displayed on our website.

Generally, we use and disclose your personal information to provide you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.

If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected, and will not be shared, sold, rented or disclosed other than as described in this policy.

We will generally only use personal information for marketing if you have given expressed or implied consent.

When signing up with any of RICHARD GIANG’s membership platforms, you consent to RICHARD GIANG using your personal information, such as your email address, for direct marketing purposes.  This involves sending you correspondence such as newsletters, product information, competitions, and promotions, by email, SMS, social media or mailing post.  You may opt-out of receiving these direct marketing communications, and any variation to your communication preferences at any time.  Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth), Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles (APPs).

SHARING INFORMATION WITH THIRD-PARTY SERVICES:

We may also provide your information to third parties that provide services to us.  We use third-party platforms to provide and manage our payment gateway, marketing system, delivery service, logistics, and technology support services.  In providing these services, your personal information will, where applicable, be used by the service provider on our behalf, for example, a delivery company using your name, address and/or phone number to deliver your order.  

We may disclose your personal information to third parties which include:

·    Our service providers or contractors (including IT services, email marketing platforms, financial institutions, and distribution and delivery services);

·      Our professional advisers (including lawyers, accountants, and auditors);

·      Other parties as required or authorised by law.

Our communication may also contain links to websites that are owned or operated by other parties.  You should make your inquiries as to the privacy policies of these parties.  We are not responsible for information on, or the privacy practices of, any third-party website to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information.  In conjunction with our online transactions, we do not collect your credit card or banking details as online payments are handled by Secure Pay, PayPal, and predominantly Squarespace.  Please check Secure Pay, PayPal and Squarespace websites for details of their privacy policies and security measures.

SECURITY OF YOUR PERSONAL INFORMATION:

We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference, and loss caused by unauthorised access, modification or disclosure.  We take steps to protect the personal information we hold against loss; unauthorised access, uses, modification or disclosure and against other misuses. When no longer required, personal information is destroyed securely or deleted.

RICHARD GIANG uses Secure Socket Layer (SSL) technology, to help ensure that your shopping experience is safe, simple and secure.  This is encryption protects the data you sent to us over the internet.  If SSL is enabled, then you will see a padlock at the top of your browser, and you can click on this to find out information about the SSL digital registration.  At no time is your credit card information stored on our servers.

You will also notice that when you look at the Uniform Resource Locator (URL) at the top of your internet browser, you will see it begins with ‘HTTPS’ rather than ‘HTTP’ – this means that you are located in a secured environment mode.  You are always redirected to ‘HTTPS’ after the SSL certificate is issued, even if you entered ‘HTTP’ in your browser.

RICHARD GIANG is registered with Squarespace as an authentic site.  This ensures that your information is kept private while being sent from your web browser to our web server.

Generally, we do not handle or retain your credit card details when processing transactions.  To ensure your details are secure, RICHARD GIANG uses Stripe PCI gateway. Stripe is one of Squarespace Commerce’s supported payment processors.  Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS).  Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider.  This is the most stringent level of certification available in the payments industry.

ACCESS TO YOUR PERSONAL INFORMATION AND COMPLAINTS PROCEDURES:

Under the Australian Privacy Principles (APPs) and the Privacy Amendments (Enhancing Privacy Protection) Act 2012, you have certain rights to access the personal information we collect and hold about you. 

Appeal for membership data deletion may be stored for up to 12 months from the date of unsubscribing.  You may request by contacting us for an email: richard@richardgiang.com or by writing to us at RICHARD GIANG, 11/57-59 Canley Vale Road, Canley Vale, NSW 2166.

To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact us or by writing to us from the address provided above.  We will endeavour to respond to your complaint within a reasonable period after it is received.  If you are not satisfied with our response to your complaint, or you consider that we may have breached the APPs or the Privacy Act, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.

We encourage you to contact us if you require access to your personal information, and we encourage you to help us keep your information accurate and up to date.  We will securely destroy any information provided upon request.  Please contact us if you have any concerns about our Privacy Policy statement or you wish to access or amend your private information.

CHANGES TO THIS PRIVACY POLICY:

RICHARD GIANG reserves the right to modify and make changes to this Privacy Policy at any time and if any changes do occur on our website.  The latest and up-to-date version of our Privacy Policy will be published on our website (www.richardgiang.com).  We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.

For further questions or concerns, please contact us via email: richard@richardgiang.com